Privacy Policy

1. About This Policy

Olaya & Co. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our studio, use our website, or book an appointment with us. It has been prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

• Contact details, such as your name, phone number, email address, and postal address.
• Booking and appointment details, including services requested, appointment history, and preferences.
• Health and safety information relevant to your treatment, such as allergies, sensitivities, pregnancy, or medical conditions you choose to share with us.
• Payment information processed through our third-party payment providers. We do not store full card details.
• Photos taken during your visit, where you have consented, for our portfolio, social media, or marketing.
• Technical information about your visit to our website, such as your IP address, browser type, and pages viewed.

3. How We Collect Your Information

• Directly from you, when you book an appointment, purchase a gift voucher, contact us, or visit the studio.
• Through our online booking platform (Timely), which you use to schedule appointments.
• Automatically through our website, using cookies and similar technologies.
• From publicly available sources, such as social media, where you have tagged or contacted us.

4. How We Use Your Information

• To book, prepare for, and provide your appointments and services.
• To communicate with you about bookings, confirmations, reminders, and changes.
• To send you marketing communications, such as offers or studio updates, where you have opted in. You can unsubscribe at any time.
• To process payments and manage gift vouchers.
• To maintain the health and safety of our clients and staff.
• To improve our services, website, and client experience.

5. Photography & Marketing

We may take photos of our work during your visit for our portfolio, social media, or marketing purposes. Please let us know at any time if you'd prefer not to be included, and we'll respect that. You can also ask us to remove a photo that's already been published.

6. Website Analytics

• We use Google Analytics to understand how visitors use our website, such as which pages are viewed, how visitors found us, and whether they click through to book an appointment.
• Google Analytics uses cookies to collect general information such as your device, browser, and approximate location (city or region). It does not collect your name or contact details, and we do not use it to identify you personally.
• This information is processed by Google and may be stored on servers outside Australia, including in the United States. You can read how Google handles this data in Google's Privacy Policy.
• You can opt out at any time by blocking cookies in your browser or installing the Google Analytics Opt-out Browser Add-on.

7. Sharing Your Information

• With trusted third-party service providers who help us operate, such as our booking platform (Timely) and payment processors.
• With your consent, or as required to provide the service you've requested.
• Where required by law, such as to comply with a legal obligation or government request.
• We do not sell your personal information to third parties.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including secure storage systems and restricted staff access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, meet legal and accounting requirements, and maintain accurate client records. If you'd like us to delete your information, please contact us and we'll action your request where we're not required to retain it by law.

10. Your Rights

• Access the personal information we hold about you.
• Ask us to correct any information that is inaccurate or out of date.
• Withdraw your consent to marketing communications at any time.
• Ask questions about how your information is collected, used, or stored.

11. Cookies & Website Data

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect some website features.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. The latest version will always be available on this page.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please get in touch with the studio directly: